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Blocking & Redacting Customers
Blocking & Redacting Customers

Block customers from participating in the loyalty program

Adam Smith avatar
Written by Adam Smith
Updated over a week ago

Introduction πŸ“–

You may want to block specific customers from participating in your loyalty program, this article will outline how to take this action!

Navigation πŸ“

To find this function you'll need to navigate to Customers > Select a customer you'd like to block πŸ‘‡

Instructions βš™οΈ

To block this customer simply click the Block Customer button πŸ‘‡

You'll notice this disclaimer before proceeding with this action:

You are about to block this customer. This will prevent them from accessing the widgets, earning points, redeeming rewards, receiving emails, and will also prevent any pending referrals from being completed.

Toggling the redact customer data will remove all data from the platform. This will mean they cannot be unblocked at a later date. The customer would appear as such in your customer list:

If you choose to block a customer, but not redact their information - you can simply unblock the user by clicking unblock πŸ‘‡

Any points the user previously had would remain and be available to use once unblocked.

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