Requirements
✅ Influence.io Starter Plan or above
Instructions ⚙️
We can import any existing customer points you have to Influence.io so that the transition from your old platform to us is as seamless as possible.
All we need for this is a .CSV export containing the customer email address & their current point balance.
Customer Email Address | Current Point Balance | Point Reason |
1500 | Platform Migration | |
500 | Bonus Points |
Big Commerce ⚙️
This is slightly different but follows the same structure:
You will need to create a file with the customer's email and customer ID. The headings will need to be externalId and email:
ExternalId | Customer Email |
36 | |
37 |
Email this .CSV file to [email protected] & confirm that it is a point import, what your account name is & which platform the points are from!